Randall A. Simmons M.Ed., CRCR, has three decades of experience in healthcare reimbursement on both the provider side and the payer side. He holds a Bachelor of Science in psychology and a Master of Education in instructional technology. He is also credentialed as a Certified Revenue Cycle Representative by the Healthcare Financial Management Association. After more than a decade of experience in the health insurance industry, Mr. Simmons established his own software company, developing proprietary claim processing software. He went on to develop computer and internet-based training programs for medical providers and health insurance companies in North America and abroad. He currently is involved in healthcare software training and learning management systems administration for a major healthcare organization. Having taught in both the academic and healthcare environments and in both the medical and insurance fields, Mr. Simmons brings his unique classroom manner to the printed page, making learning easy and fun. His teaching is designed to enable those new to the field as well as experienced professionals to become high performers in their chosen careers.