Partnering to Promote Service Continuity in the Event of an Emergency: A Successful Collaboration Between Two Interlibrary Loan Departments (Brief Communications) (Report)

Partnering to Promote Service Continuity in the Event of an Emergency: A Successful Collaboration Between Two Interlibrary Loan Departments (Brief Communications) (Report)

INTRODUCTION Much of traditional library disaster planning focuses on recovery of facilities and collections, while relatively little planning focuses on preparing libraries to continue to offer selected services to their patrons throughout a disaster [1]. This article reports about a service continuity plan developed by two academic health sciences libraries’ interlibrary loan (ILL) departments, who have established an effective partnership for continuing selected services when normal functioning is compromised. Corporations have long prepared for disasters by implementing what is referred to as business continuity planning (BCP), and libraries can benefit by taking a lesson from the corporate sector in this area. While corporate BCP is driven by basic cost-benefit principles (e.g., the longer a company is shut down, the less revenue is generated), a service continuity plan among libraries can ensure that core services remain available to patrons during times of emergency or disaster, perhaps when they are needed most.

Partnering to Promote Service Continuity in the Event of an Emergency: A Successful Collaboration Between Two Interlibrary Loan Departments (Brief Communications) (Report)



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