Physician Satisfaction with Clinical Laboratory Services: A College of American Pathologists Q-Probes Study of 138 Institutions (Cap Laboratory Improvement Programs) (Survey)

Physician Satisfaction with Clinical Laboratory Services: A College of American Pathologists Q-Probes Study of 138 Institutions (Cap Laboratory Improvement Programs) (Survey)

A high-quality organization meets customers’ needs. Clinical laboratory managers often assume they know what customers want (accuracy, precision, speed, economy, etc) and set out to directly measure laboratory performance in each specific area. Another approach to measuring quality is to assess customer satisfaction with services without making any assumptions about the relative importance of specific […]